The Noncontroversial Essence, Part 2: Unpacking and Transcending Worldviews

My new teacher desk

“My new teacher desk” by Denise Krebs

Carla (not her real name) works in an organization that brings violence prevention programs to schools. She described her challenge in bringing the program to a particular school where she sees a clash of worldviews. This is an alternative school with values of inclusion, equality, and such, and yet many in the faculty tend towards a more authority-based worldview. She was wondering how it might be possible to get differing worldviews to move in the same direction together. Would a needs-based approach be sufficient?

In thinking about Carla’s school, I told her I would not be focusing on worldviews, because to do so separates and polarizes. I would, instead, be looking for what’s really important to all, regardless of what paradigm they live in. I call this the “noncontroversial essence.” In my last post I wrote about how I facilitated opponents to reach a solution to a decade-long acrimonious legislative dispute by first establishing what they held to be the noncontroversial principles on which they could agree.

Engaging with this idea, Carla at first thought that the noncontroversial essence would be one thing that encapsulates everything important, and proposed the following: “We want to give the children a fabulous education using the school’s particular pedagogy. We want to be financially solvent (so that we can educate the children). We want to resolve conflicts between faculty and parents in a way where they understand each other and feel that their needs are respected.”

Even with an agreed goal like this, Carla continued to think that their separate worldviews would preserve the divide between parents and faculty, because they would have different beliefs about how to achieve it.

For instance, the faculty may believe that the parents should just ‘trust’ them, which looks like the parents not asking questions about things that concern them, and just taking on the belief that the teachers know best because they are the authorities. The faculty identify with their roles, and are not inclined to apologize or admit that they don’t know something. Whereas the parents might value open communication, and be fine with viewing the faculty as human and fallible. In fact, they are struggling to trust the faculty, in part, precisely because of open communication from the faculty.

essenceThat was when I explained to Carla that there isn’t just one noncontroversial essence for the entire situation. Instead, everything that someone says or believes has a noncontroversial essence within it. Going too wide and deep, as in “we all want the best for the children,” probably isn’t enough in a conflict; what’s needed is to address specific points in the conflict, and go just deep enough with each to find the place where all agree. “Trust in teachers’ knowledge” and “openness to learn from mistakes” might work for two of this group’s issues. To create convergence, I find those just-deep-enough principles, and create a list of all of them. The group is then invited to take responsibility for the whole thing. For example, based on my exchanges with Carla, which went beyond what I summarized above, I proposed a partial list of criteria that both parents and faculty might agree on in this situation. If they do, then this, effectively, becomes the list of criteria for a solution. It’s a very rigorous process – everything gets included. For each thing, we look for a layer that truly captures what’s being said while going underneath differences in worldviews. My suggestions were:

  • Providing children with excellent education
  • Integrity with the school’s pedagogical approach
  • Financial responsibility
  • Ways to attend to conflict that honor everyone’s needs
  • Trust in teachers’ knowledge and experience
  • Openness to learn from mistakes
  • Availability for feedback
  • Honoring the experience of senior faculty
  • Openness for new insights and methods from newer faculty
  • Stability and consistency with programs implemented
  • Adaptability to changing circumstances

Without putting everything on one list, the group can easily get re-polarized. It’s highly likely that everyone will be able to identify with the criterion of “stability and consistency with programs implemented”; or it might need some tweaking. Either way, it stands a chance, whereas “keeping the ways we handle conflict the same as they have been” would create resistance. The task is about putting it all together as one list instead of pitting items, and therefore people, against each other.

When I do this, I find no need to talk about worldviews. My concern about the worldview perspective is that it has, in my experience, a good deal of superiority attached to it, and I worry that it ends up coming through. The needs perspective, in owning all of the needs and criteria for everyone, brings people together, integrating potentially conflicting perspectives instead of polarizing and separating the group.

Conceptual highlights

One of the core premises of Nonviolent Communication is that conflicts are not ever at the level of needs; they are only at the level of strategies. Carla’s situation is an example of an additional layer of complexity I have arrived at, which is that conflicts are not just about having different strategies. If we have different strategies and are committed to finding a solution, we will almost always find a strategy that attends to both of our needs. What makes it a conflict is the absence of togetherness in the commitment to finding a solution.

Beyond simple interpersonal conflicts, where the sense of separation is often about just being upset and needing to be heard before a commitment to mutual care can take hold, what creates the separation at the root of conflict is one or more of the following:

  • Access to different facts
  • Different understanding of what the facts mean
  • Different wishes about how to solve a problem
  • Different understanding about what the proposed solutions mean
  • Mistrust in each other’s intentions
  • Difficulty believing that the other person understands and cares

This is where worldviews come into play, because they provide the primary lens through which we assign meaning to what happens in life. Does this mean that when there are differences in worldviews groups cannot work together? Not necessarily. Granted some people may not fit in a given organizational culture – it may be too much for that culture to stretch to include them. Still, more situations can be resolved with all stakeholders on board than we have become accustomed to believing.

It all depends on what purpose the people with clashing worldviews have in trying to work together. Groups converge far more easily when they have a true problem to solve and the authority to solve it. Groups that come together just for the exchange of opinions have as their – usually unstated – purpose possibly connection (on a good day) or winning (on a harder day). It’s not the same as solving a practical problem together, and they are not likely to be as invested in finding a solution that works. This advantage that groups have when working on a practical problem becomes even more pronounced the more explicitly people are asked to and agree to focus on solutions that work for everyone rather than on advocating for their own positions. This is the exacting focus that allows groups to transcend the either/or of which needs are more important.

That’s why, as a facilitator, I support this in happening by extracting the noncontroversial essence from what each person says is important to them. The noncontroversial essence, by definition, either is unrelated to a worldview, or is at a level where everyone’s worldview is aligned. By definition, because otherwise it wouldn’t be noncontroversial.

 

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Images: “2012-226 My New Teacher Desk” by Denise Krebs, and “MG_7806.jpg” by Ineke Huizing, both on Flickr, CC license

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4 thoughts on “The Noncontroversial Essence, Part 2: Unpacking and Transcending Worldviews

  1. Jason Stewart

    Hi Miki,

    I’m so happy that you’ve continued your noncontroversial essence series. I’m wanting to be so much more resourced when it comes to your work in convergent facilitation and so having these two viewpoints written down is a wonderful resource for me to begin thinking about how to do this myself when I am with others who struggle to hear the noncontroversial essence themselves…

    I find it helpful using your definition that worldview is the primary lens through which we assign meaning… That gives me something to watch out for when listening to others.

    I also really loved how you named the piece – if they are committed to finding a solution… That so helped me understand why certain conflict situations have completely stalled because there is no real togetherness to find a solution!

    I have a situation that seems to relate to this piece – but possibly only tangentially…

    Last night I was sitting with a couple that was struggling to discuss an issue that really affected their ability to love each other fully without tension. They had both agreed to describe it as the following – Frank (name made up) just has old-fashioned ideas about men’s and women’s roles. I realized they were both agreeing on a judgmental thought about Frank and his ‘worldview’… I stopped them and we began to look deeper using one specific issue that triggered this challenge. Frank got hurt when his partner didn’t make dinner for him even if she was tired and exhausted from working hard all day out on their land. They both fell into describing the situation using Frank’s ‘worldview’ – he just thinks women should be in the kitchen making food while he brings home the money doing his computer work. As we looked what was underneath the kitchen situation Frank remembered how a year ago he had been doing all the cooking and his partner made some comments about the number of times he had made pasta with pesto for dinner and could he please make something different. He acknowledged that it had hurt to hear that from her and that now he was scared to make her food because she might criticise him for his lack of imagination. She remembered speaking to him that way a year ago and recognized that it would be hurtful for him to hear that and that now the situation was very different and she would be so grateful to get pasta with pesto from him on the nights she was tired and exhausted.

    I appreciated my intuition that beneath this ‘worldview’ was something painful that was not easy for Frank to reveal because it might be shameful for him to admit. As we walked that road of exploration together I was glad that they could begin to deconstruct their mutually agreed judgment of why Frank did what he did…

    Although the seemed have a ‘noncontroversial essence’ – they both agreed to the same judgment about Frank’s behavior – it wasn’t a needs-connected essence. And perhaps that is obvious in your writing but it seemed important for me to make it explicit. That agreeing to a judgmental essence leads in circles that do not seem to connect while agreeing to a needs-connected essence seems to lead to connection.

    Reply
    1. Miki Kashtan Post author

      Hi Jason,

      Thanks for posting this example.

      The response I have is really simple: for me a whole other issue is that people can agree on what is wrong or their analysis of what’s going on without moving anywhere. I tend to believe that decisions and movement more generally arise in response to knowing what is wanted. If we focus on what is wanted, that generally takes us out of judgment based thinking anyway.

      Miki

  2. catherine

    so let’s take a strategy that, in my experience, triggers conflict in schools. Let’s take, for example, Detention. I am going to post this idea on facebook’s NVC in Education for an exercise on needs met and unmet by this measure of . Let’s see what happens.

    Reply
    1. Miki Kashtan Post author

      Hi Catherine,

      I would be interested to hear what happened in response to your post.

      For me the issue is not needs met and unmet in response to a specific strategy. For me the issue is what are all the needs that are important to meet, and looking together for a strategy that would attend to as many of them as possible. Otherwise, people can continue to disagree about a particular strategy in terms of whether or not it meets needs.

      Miki

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